Started my professional career in 2009 at Turk Telekom with a great team who are now lifetime friends, some of them are close to me like a family members. Later on, I got hands-on experience in networking and server administration for an engineering company in Melbourne. During my career development computer programming was my first door to knock to automate daily routine tasks. That’s why I have got plenty of knowledge of many programming languages. At the moment I am a member of the friendly UOW - AHSRI team as an application support analyst.

MY EXPERIENCES

Oct 2022 - Present - University of Wollonong Application Support Analyst

At UOW:

*Redcap Server Administration

*Confluence Cloud Administraion

*MSSQL-MYSQL Server maintenance

*Coding (Python,C#)

*Moodle Server maintenance and software updates

*Security patching on servers

*Application support for epiCentre Software

*Software Documentation

Oct 2021 - Oct 2022 (1 year 1 month) - NEC Australia Service Desk Analyst

At NEC Australia:

*Provide a high level of Customer Service and technical support to customers in relation to all proactive and reactive incidents

*Log all incidents and problems, apply the appropriate severity levels, do initial diagnostics, provide regular updates and escalate them to the relevant resolver groups to ensure that SLAs are not jeopardised.

*Coordinate with Field services and resolver groups to achieve successful closure of all incidents and problems.

*Provide remote support to customers and guidance to field staff in the resolution of ICT and application type faults e.g. server and storage operating systems, mobility applications.

*Investigation and resolution of reported system and application type faults using remote diagnostic tools and standard engineering analytical techniques.

*Proactively develop own knowledge articles and resolution technology to improve the resolution process and increase customer self service

*Acting as an interface between the client and vendors and NEC internal teams to provide coordination of all relevant teams in aiding incident resolution.

*Use troubleshooting tools and techniques to diagnose and implement control actions as necessary to ensure availability including performance in terms of capacity, utilisation, and availability in accordance with relevant Service Level Agreements.

May 2019 - Aug 2021 (2 years 4 months) - Intelligent Digital Project Manager

In Intelligent Digital we were a small team of 4 people and we are working on Web development, SEO & online marketing, content writing, mobile app & game development project.

*Planning Development of the website

*SEO reports generation and SEO pathway planning

*Assigning tasks to overseas contractors

*Quality testing for completed tasks after development

*Communicating with customers to create a requirements analysis report

Aug 2016 - May 2019 (2 years 10 months) - RC Engineering Consultancy System Administrator

Worked as system administrator and web developer Responsibilities was Taking care of 3 Windows server and 30 client PCs Managing network security and performance IP Phone system maintenance and management Looking after company websites SEO for company websites

*Develop web and desktop applications tailored for structural engineers in the company using PHP, JavaScript, VBA Macro Development,

*Creating Documentation of developed software

*Management, Maintenance of 3 company AD servers.

*Management of VPN connections between overseas branches.

*IP phone maintenance.

*Company website development and maintenance

Nov 2014 - Aug 2016 (1 year 10 months) - ZEAD - Software Developer

Development of ERP system specific to boiler manufacturers in PHP, and JavaScript using MYSQL Database. ZEAD was a software development company in Turkey. ZEAD was a subcontractor for huge software development projects. I learned to manage projects in this role. I was managing a team built by developers around the world most of them were freelancers. This role helped me to improve my communication and project management skills.

Nov 2009 - Nov 2014 (5 years 1 month) - TURK TELEKOM Transmission Technician

Worked as network monitoring technician.Responsibilities was managing Turkey’s Backbone network Checking performance of DWDM and SDH circuits. Fixing performance errorsLocating incidents on the network

MY EDUCATION

2019-2021 - Upskilled - CT60215 Advanced Diploma of Network Security 201907

This qualification provides the skills and knowledge for an individual to plan, design, manage and monitor an enterprise information and communications technology (ICT) network as an independent ICT specialist or as part of a team responsible for advanced ICT network security systems. The qualification has a high-level ICT technical base with appropriate security units and the ability to specialise in a number of areas, including voice, wireless, network infrastructure and sustainability.

2011 - 2014 (Incomplete Degree) - Atilim University - Software Engineering

2004-2007 - Mersin Üniversitesi / Mersin University Associate’s degree

Computer Programming/Programmer, General Programming Basic HTML and advanced web programming Server management and setup Linux,Microsoft systems setup and maintenance Java Language PHP Language Computer maintenance and troubleshooting

MY SKILLS

C#,Dart Programming,Flutter,MAC Systems,IOS Systems,Team Building,VPN,DHCP,DNS,TCP/IP,Technical Writing,VMware,CISCO Router,CISCO switch,ITIL V3,BGP,OSPF,Windows Server Administration,Linux Server Administration,PC REPAIR,IT SUPPORT,GSUITE,Office 365,VOIP Systems,Router management,Network Security,Firewall management,MACOS systems,Linux Servers,Microsoft Servers,Code editing,Android development,3d printing,opens cad,Wordpress,Network Security,Construct 3,Seo,Dwdm,Java,c++,Php

MY EXPERIENCES

MY EDUCATION

MY SKILLS

MY Certificates

Certificates

MY EXPERIENCES​

MY EDUCATION​

MY SKILLS​

MY Certificates​

Certificates

MY EXPERIENCES

MY EDUCATION

MY SKILLS

MY Certificates